Who we are
This document includes the (1) Privacy Policy about answers.one’s use of data and (2) the Terms of Software as a Service (SaaS) Use and Conditions required for using answers.one and its applications.
1) Privacy Policy
1.1 Who We Are
answers.one Ltd, registered at {full address}, acts as Data Controller for the services offered at answers.one. Data Protection Officer (DPO) can be reached at privacyoffice@answers.one e-mail address.
1.2 Personal Data We Process
| Category | Examples | Source | Legal basis (GDPR Art. 6) |
|---|---|---|---|
| Account Data | Name, e-mail, company, website, responses to questions | user-provided | Performance of contract Art 6 (1)(b) |
| Usage Data | IP, device, logs | automated | Legitimate interests Art 6 (1)(f) |
| Payment Data | Billing contact, last 4 digits of card | payment processor | Performance of contract Art 6 (1)(b) |
| Marketing Data | opt-in preferences | user-provided | Consent Art 6 (1)(a) |
1.3 Purposes
- Create and manage accounts;
- Provide and improve the software as a service (SaaS);
- Detect and prevent fraud and abuse;
- Send transactional and (with consent) marketing e-mails;
- Comply with legal obligations (e.g. invoices, security logs).
1.4 Recipients & Sub-processors
We do not share data. If we share data, we will do so only with vetted sub-processors that we will list who have signed the 2021 EU standard contractual clauses (SCCs) or are covered by an adequacy decision such as the EU-U.S. Data Privacy Framework.
1.5 International Transfers
Where data leaves the EEA, we rely on:
- SCC 2021/914 modules 2-4;
- Adequacy decisions;
- Supplemental technical measures (encryption in transit & at rest).
1.6 Retention
We keep account data for the life of the subscription plus 5 years to meet tax duties. Aggregate, anonymised statistics may be kept indefinitely.
1.7 Your Rights
Access, rectification, erasure, restriction, portability, objection, withdraw consent, lodge a complaint with an EU supervisory authority. Requests: privacyoffice@answers.one. Response within 30 days.
1.8 Automated Decisions
We do not use automated decision-making that produces legal or similarly significant effects under GDPR Art. 22.
1.9 Cookies
Only strictly necessary cookies are set by default. Analytics and marketing cookies load after opt-in via our CMP banner (TCF v2.2).
1.10 Security
Data encrypted with TLS 1.3 in transit, AES-256 at rest; ISO 27001-aligned controls; yearly penetration tests.
1.11 Changes
We will notify users 30 days before material changes by e-mail and in-app banner.
2) Terms of Software as a Service (SaaS) Use and Conditions
2.1 Acceptance
By creating an account and/ or clicking “I agree”, you accept these Terms and the Privacy Policy.
2.2 Definitions
“Service” = the answers.one cloud platform; “User” = anyone who accesses the Service; “Content” = data uploaded by Users.
2.3 Account Registration & Eligibility
Users must be 18+ and provide accurate information. You are responsible for safeguarding credentials.
2.4 License & Intellectual Property
We grant you a non-exclusive, non-transferable right to access the Service during the subscription. All IP rights in the Service remain with answers.one Ltd. Reverse engineering, scraping, or reselling without consent is prohibited.
2.5 Subscription, Fees, Taxes
Plans, billing cycles, and refund policy are described on {pricing URL}. Overdue invoices may result in suspension after 15 days’ notice.
2.6 Acceptable Use & DSA Compliance
You agree not to:
- Upload illegal content or violate third-party rights;
- Introduce malware or attempt to bypass security;
- Use the Service to harass, spam, or conduct disinformation campaigns.
We may suspend or remove content and will provide a statement of reasons in line with the EU Digital Services Act (DSA).
2.7 Consumer Rights (B2C only)
If you are a consumer in the EU/EEA, the Digital Content Directive 2019/770 guarantees conformity of the Service, security updates, and a two-year legal guarantee. EUR-Lex
You have a 14-day right of withdrawal for paid plans purchased online, unless you start using the Service before the withdrawal period ends.
2.8 Data Protection
Both parties shall comply with GDPR. The Parties’ Data Processing Addendum (DPA) forms part of these Terms.
2.9 Confidentiality
Each party shall keep the other’s non-public information confidential for 5 years after termination.
2.10 Warranties & Disclaimers
Service provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability and fitness.
2.11 Limitation of Liability
Total liability under these Terms is capped at the amounts paid by you in the preceding 12 months. Neither party is liable for indirect or consequential damages.
2.12 Indemnification
You will indemnify us against claims arising from your Content or breach of these Terms.
2.13 Termination
Either party may terminate for material breach with 30 days’ written notice (or immediately if the breach is irremediable). Upon termination, your license ends and we will delete personal data within 30 days, unless retention is legally required.
2.14 Governing Law & Jurisdiction
These Terms are governed by the laws of United Kingdom. Exclusive jurisdiction: courts of London.
2.15 Miscellaneous
Entire agreement; severability; force majeure; assignment only with written consent (except to affiliates or in M&A).