Long-term performance (%)Value generation potential (%)Value delivery capability (%)Environment impact (%)Date (Year-month-day)
27,2136,6142,2737,00

2025-08-02

1- Our company develops deep insights into customer and market needs that guide all business decisions.

2-  We routinely convert market insights into products, services, or experiences that grow revenue or retention.

3- Roles and responsibilities for creating and delivering customer value are clearly defined across the company.

4- A concise set of performance metrics steers our company-wide decisions about growth and investment.

5- Serving customer value is a core, shared belief that influences choices at every level of the business.

6- Teams openly share lessons from both successes and failures to improve future business performance.

7- People responsible for customer and market outcomes act proactively and take ownership of results.

8- We have a visible champion who mobilizes the organization around customer-driven growth.

9- Our skills, structure, culture, and talent are aligned to create superior customer and financial value.

10- Product, sales, service, and support functions coordinate smoothly to deliver a unified customer experience

11- We detect emerging shifts in customer, competitor, or technology trends early enough to act.

12- We can pivot our go-to-market or operating tactics within weeks when conditions change.

13- When a customer-facing initiative underperforms, we analyze and improve it.

14- We do not assess/ measure the environmental impact of our product life cycle.

15- Teams have the authority, budget, and tools they need to act on customer-driven growth plans.

16- Every major initiative has clear, agreed-upon success measures.

17- We review data on customer and financial performance at least monthly and translate findings into actions.

18- We can secure the funding and talent required for high-priority growth projects.

19- External partners are keen to collaborate with us because they see clear mutual growth potential.

20- We deliberately cultivate brand, data, and customer relationships as strategic assets that drive long-term value.

21- Our company maintains sufficient cash reserves to sustain operations and strategic changes during market shifts.

22- Team members receive frequent training that strengthens our ability to create value for customers and the business.

23- It is difficult for competitors to replicate the key elements that make our product or service attractive to customers.

24- Our company fully integrates environmental impact considerations into daily operations and long-term planning.